A Failure to Communicate 
There are many things that contribute to a business’s success, like a good, easy to use website, good use of social media, pricing, and customer reviews. Then there are factors that will turn your customers away from you – like bad communication. The quality and response time of a phone call or e-mail is extremely vital. Be sure you are set up for all ways of contact (i.e. phone, e-mail, Facebook, contact form, etc). If you or an employee cannot promptly answer a question – or answer the phone, for that matter – that potential customer is now your competitor’s customer. People need answers fast and if you can’t provide them, rest assured that another business can, and will. If you get asked the same types of questions frequently, it would be a good idea to create an FAQ on your website – and make it obvious! Continue reading
To learn to use SEO, yourself, to increase your business and make money with your website, attend our DIY (Do-it-yourself) Website Optimization Workshop on December 8, 2011 from 6 – 8 p.m. As always, seats are limited, so reserve yours by December 5th
Rolled out last week
